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Suppliers FAQ

When enabling the Upsell by Duve, you can add an external supplier to offer more value for your guests. Here is the FAQ regarding the external suppliers.

What happens when I create a new supplier?

When you create a new supplier in Duve and activate the Automatic Payments, the supplier gets an email from Duve, inviting them to connect to the Duve payments.

If I added a supplier and didn’t turn on the payment connected account, what happens?

From the supplier point of view, nothing at this stage. Once you add services linked to the supplier and new orders will be created, the supplier will receive notification for all new, updated and canceled orders.

How do I know if the supplier connected his account to Duve connect?

In the supplier table, you have “connection status”. If the supplier connected his account, it will appear as “connected”.

How does the supplier gets notified for new orders?

For every new order, the supplier receives an email with all the order details to the email registered in his profile. He also gets notified for updates or cancellations. 

What the supplier can and cannot do per order?

The supplier has a “Confirm” button in his confirmation email. He can not cancel orders or refund payments.

The hosts can see in the front-desk, under the Sales page, if the supplier confirmed an order, and if he didn’t can confirm, can contact him for details.

When do the suppliers get paid?

Duve transfers the funds to the suppliers 7 days after the service was delivered.

Who needs to issue the guest invoices and receipts?

The supplier needs to issue the guest an invoice for the entire payment.

If the guest prepaid the order by credit card, an automatic receipt will be sent to the guest from the supplier’s connected account.

Duve will issue the hosts an invoice in the beginning of every month for the Duve fees of the previous month.

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