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Replacing synced source

The article below will explain what to do when shifting between systems/sources in Duve. 

If you are switching between a PMS / channel manager, or moving from a connection to a PMS connection, you will need to follow the steps below. 

  1. Disconnect the source you no longer want to integrate with

The first step is to delete the source you no longer want Duve to be connected to.

Go to settings > general > scroll down to connect your source > go into your existing connection and delete.

2. Link your existing rentals to your new booking source 

The next step is to connect your existing rentals to your new integration source.

Go to your room/rental pages. Scroll down to the connectivity section where you have an external system ID field. You will need to paste the room/rental ID as they appear in the source you want to connect, to that empty field.

Each room/rental has a unique ID. Copy the ID of the room or rental as it appears in your new PMS or system and paste that ID number in the external system ID field in Duve.

Make sure to click save. Do this for ALL your rooms/rentals in Duve.

3. Avoid sending duplicate confirmation emails 

After you’ve finished with step 2, you should turn off the Duve Confirmation email. Go to: Settings > Communication > Confirmation email > turn off the “enable confirmation email” button > Save.

4. Connect your new source to Duve

After completing the previous steps, you can now add the new source you want to use.  

Go to Settings > General > Scroll down to Connect & Sync > click on Add new source and complete the integration.

5. Make sure that new reservations properly appear

After this is done, give it a few minutes, refresh the Duve page, and go to the reservations page to see the new reservations that were properly synced to Duve.

6. Turn back confirmation email

After completing the steps above, you can turn all the settings back on, as they were before you made the change. 

Go back to Settings > Communication > Confirmation email > turn back on the “enable confirmation email” button

As always, our support team will be happy to assist you with any questions you may have.  

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