You may need to update your Airbnb settings in order to make sure guest communication is not affected by upcoming Airbnb changes, August 2020.
Please notice, these changes are relevant if you are connected to Duve directly from your Airbnb account
Airbnb is restricting access to guest emails. In order to continue using the guest email feature in Airbnb you will need to enable the following section in your settings.
All you need to do is go to Professional hosting tools, and enable document sending to guests. 