Support Center
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Filter by Categories
Quick Start
General Settings
Communication hub
Getting started
Confirmation Email
Room upgrade
Online Check-in
Duve Frontdesk Training
WhatsApp & SMS
Full Setup
Arrival info
Duve Support
Check-out & Reviews

Airbnb iCals changes

Airbnb recently removed the majority of guest information (including guest names) from their iCalendar links. This affects hosts that connect Duve directly to their Airbnb account.

In order to make it easier to manage these recent changes with Duve, we developed a completion tip solution, allowing you to easily update the guests name and email for every Airbnb reservation.

On the main dashboard page, you have a completion tips area

You may need to scroll down in order to view it. 

Every time an Airbnb reservation comes in,  a completion tip with missing details will appear on your dashboard

Allowing you to easily add the guest name and email in order to ensure you can automate guest communication 

Once you update the guest name and email, the Duve tools such as confirmation emails, online check-in, upsells and more will be sent out, provided that you have them enabled. 

In This Article